Notification User Guide

🎯 Managing Your Notifications

This guide helps you customize your Ring Platform notification experience to stay informed without being overwhelmed.

📱 Accessing Your Notifications

Notification Center

• Click the notification bell icon in the top navigation
• View all recent notifications in one place
• Mark individual notifications as read
• Access linked content directly from notifications

Notification Settings

• Go to Settings → Notifications in your profile menu
• Or check the notification preferences API documentation
• Customize all notification preferences from this central location

⚙️ Notification Preferences

Master Control

Enable/Disable All Notifications

• Toggle the master switch to turn all notifications on or off
• When disabled, you won't receive any notifications
• Useful for temporary breaks or focused work periods

Delivery Channels

Choose how you want to receive notifications:

In-App Notifications ✅ Available Now

• Real-time notifications within the Ring platform
• Appear as a badge on the notification bell
• Recommended for all users

Email Notifications 🔄 Coming Soon

• Rich HTML emails with detailed information
• Perfect for important updates you might miss in-app
• Includes direct links to relevant platform sections

SMS Notifications 🔄 Coming Soon

• Critical alerts sent to your mobile phone
• Reserved for urgent notifications only
• Requires phone number verification

Push Notifications 🔄 Coming Soon

• Browser and mobile app push notifications
• Instant alerts even when Ring isn't open
• Requires browser permission

Notification Categories

Opportunities

• ✅ New opportunities matching your interests
• ✅ Updates to opportunities you've saved
• ✅ Application status changes
• ✅ Opportunity expiration alerts

Entities

• ✅ Entity verification status updates
• ✅ New entity registrations in your area
• ✅ Updates to entities you follow

Account & Security

• ✅ Role upgrade requests and approvals
• ✅ Account verification status changes
• ✅ Security alerts and login notifications
• ✅ Profile update confirmations

Wallet & Transactions

• ✅ Transaction confirmations
• ✅ Balance updates and alerts
• ✅ Wallet creation confirmations
• ✅ Payment processing notifications

System Announcements

• ✅ Platform maintenance notifications
• ✅ New feature announcements
• ✅ Security updates
• ✅ Policy changes

Timing Controls

Quiet Hours

• Set specific times when you don't want to receive notifications
• Perfect for sleep hours, meetings, or focused work time
• Notifications will be queued and delivered after quiet hours end
• Configure start and end times in your local timezone

Frequency Settings 🔄 Coming Soon

• Immediate: Receive notifications as they happen
• Daily Digest: Bundle notifications into a daily summary
• Weekly Summary: Receive a weekly roundup of activity

📋 Managing Notifications

Reading Notifications

1. Individual Notifications

   • Click on any notification to mark it as read
   • Use the "Mark as Read" button for quick action
   • Read notifications appear with a lighter background

2. Bulk Actions

   • Click "Mark All as Read" to clear all unread notifications
   • Use filters to view specific types of notifications
   • Search through notification history

Notification Actions

Many notifications include action buttons:

• View Opportunity: Opens the opportunity details page
• Review Entity: Takes you to the entity profile
• Check Transaction: Shows transaction details
• Update Settings: Direct link to relevant settings

Notification History

• View up to 30 days of notification history
• Filter by notification type or read status
• Search for specific notifications
• Export notification data (coming soon)

🔧 Troubleshooting

Not Receiving Notifications?

1. Check Master Toggle

   • Ensure notifications are enabled in your settings
   • Verify you haven't accidentally disabled all notifications

2. Review Category Settings

   • Make sure the specific notification types you want are enabled
   • Check if you've disabled the relevant categories

3. Verify Channel Settings

   • Confirm your preferred delivery channels are enabled
   • For email notifications, ensure your email address is verified

4. Check Quiet Hours

   • Verify you're not in a quiet hours period
   • Adjust quiet hours if they're too restrictive

Too Many Notifications?

1. Adjust Frequency

   • Switch from immediate to daily digest mode
   • Disable less important notification categories

2. Use Quiet Hours

   • Set longer quiet hours periods
   • Configure quiet hours for your most focused work times

3. Selective Categories

   • Disable notification types that aren't relevant to you
   • Keep only the most important categories enabled

Missing Important Notifications?

1. Enable Multiple Channels

   • Use both in-app and email notifications for important categories
   • Consider SMS for critical security alerts

2. Review Category Settings

   • Ensure important categories like security and transactions are enabled
   • Don't disable system announcements

3. Check Spam Folder

   • Email notifications might be filtered as spam
   • Add Ring's email address to your contacts

📱 Mobile Experience

Current Mobile Support

• Full notification management through mobile web browser
• Responsive notification center and settings
• Touch-friendly interface for managing preferences

Coming Soon

• Native mobile app with push notifications
• Offline notification queuing
• Mobile-specific notification preferences

🔒 Privacy & Data

What Information is Stored?

• Notification preferences and settings
• Notification delivery history (30 days)
• Read/unread status for notifications
• Delivery success/failure logs

What Information is NOT Stored?

• Content of notifications after 30 days
• Personal information beyond what's necessary for delivery
• Third-party tracking or analytics data

Data Control

• Export your notification data anytime
• Delete notification history from your account
• Opt out of all notifications permanently
• Request complete data deletion

💡 Best Practices

Recommended Settings for New Users

1. Enable in-app notifications for all categories
2. Set quiet hours for your sleep schedule
3. Enable email notifications for opportunities and security alerts
4. Start with immediate frequency and adjust based on volume

For Power Users

1. Use category filtering to focus on what matters most
2. Enable multiple channels for critical notifications
3. Set up quiet hours around your most productive times
4. Regularly review and adjust settings based on usage patterns

For Occasional Users

1. Enable email notifications to stay informed when not actively using the platform
2. Focus on security and opportunity notifications
3. Use daily digest mode to reduce notification volume
4. Set longer quiet hours to minimize interruptions

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Need help with notifications? Contact our support team or check the notification documentation for more information.